A little clarity goes a long way.
The practical details, in one place.
How much do I need to send?
The repair minimum is $150 per box. Gather several fixes from your wardrobe or household. There is no minimum garment count.
How long will my repairs take?
Repairs typically take 2–4 weeks from the day your package is received. Allow additional time for shipping to and from TailorClinic.
Who pays for shipping?
Members receive one three-box prepaid shipping kit at signup and every annual renewal, plus unlimited free shipping of repaired clothes back to you. After using the kit, order additional prepaid kits ($25 each) or pay inbound shipping yourself. Non-members pay their own inbound shipping and $24.95 return shipping per box. The repair minimum is $150 per box.
What can you repair?
Everyday buttons, seams, hems, zippers and small holes are the core services. Leather, suede, fur, wedding gowns, heavily beaded or sequined garments, and structural resizing are outside the current service. Unusual repairs need an assessment.
What if I choose the wrong repair?
If inspection shows your garment needs a different repair from the one you selected, we send you a revised quote before proceeding. If you approve, you pay the approved repair price with no extra fee. If you decline, we return the garment unrepaired and a $15 assessment and handling fee applies to that garment, covering inspection, documentation and handling. Your applicable return shipping terms still apply.
Unsure which repair to choose? Email us a description and photographs before shipping so we can help you select the right service. We do not charge this fee when you accurately describe an eligible repair that TailorClinic is unable to fulfill.
What if you can't match a button?
The current checkout lets you choose how to handle an unavailable match, including a matching replacement set or returning the item unrepaired. Review the available choices and prices before placing your order.
Do you offer last-minute repairs?
The current service typically takes 2–4 weeks from receipt, plus shipping. It is not positioned as a rush or event-deadline service.
How can I contact you?
Email info@tailorclinic.com with your question and order reference, if you have one.
Can I track orders on my phone?
Yes. Visit tailorclinic.com on your phone and sign in to track orders. Add the site to your home screen for quick access.
What's waiting in
your repair pile?
Gather the small fixes you've been putting off.
Let's get your favorites ready to wear again.